Privacy Policy

1) Who we are

W-Services ("we", "us", "our") is a Sydney-based technology consulting firm. We help mid-cap organisations with Cyber & Identity, CRM & MarTech, GenAI & Automation, and Advisory & Managed Run services delivered with specialist partners. w-services.com.au

This Policy explains how we handle personal information when you visit our website or engage our services. It aligns with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2) What we collect

2.1 Information you provide directly

Business contact details (name, email, phone), company, role/title, and any information you share via contact forms, discovery calls, emails, or proposals.

Scheduling details when you book a call (e.g., through Calendly), including the time, subject and contact info you submit. w-services.com.au

2.2 Automatically collected information

When you browse our site we may collect IP address, approximate location, device/browser details, pages viewed, time on page, and referring source to maintain, secure, and improve the site.

2.3 Business contact data from public or third-party sources

For B2B outreach, we may collect your business contact information from publicly available sources or reputable data providers (e.g., company sites, professional networks, public directories) where permitted by law.

2.4 Client-provided data

If you are our customer (or a user within a customer's environment), we may process personal information contained in client data strictly to deliver the services you ask us to perform (e.g., identity projects, CRM hygiene, automation workflows).

2.5 Sensitive information

We do not intentionally collect sensitive information (e.g., health information) unless you clearly provide it for a specific purpose and applicable law permits us to process it.

3) Why we collect and how we use personal information

We use personal information to:

• Respond to enquiries, schedule discovery calls, prepare proposals, and manage the commercial relationship. w-services.com.au
• Operate and improve our website, measure engagement, and enhance user experience.
• Direct marketing to business contacts (where permitted). You can opt out at any time via the message or by contacting us.

Our legal basis

We collect, use and disclose personal information as permitted by the APPs. Where we rely on consent (e.g., certain marketing), you can withdraw it at any time.

4) Cookies and analytics

We use cookies and similar technologies to keep the site running securely and to understand usage so we can improve it. You can control cookies in your browser settings. See also Section 7 (Security).

5) When we share personal information

We do not sell personal information. We may share it with:

• Service providers (e.g., secure hosting, analytics, email/CRM platforms, scheduling tools like Calendly) under contract to process information on our behalf. w-services.com.au
• Specialist delivery partners within our co-selling partner network—only where needed to deliver your project, and under confidentiality and data-protection obligations. w-services.com.au
• Professional advisers (lawyers, auditors, insurers).
• Corporate transactions (e.g., merger, acquisition, or asset sale).
• Legal compliance (to regulators, law enforcement, courts) when we must.

If we disclose information overseas, we take reasonable steps to ensure recipients protect it in accordance with the APPs.

6) Marketing choices

We send B2B marketing communications where lawful. You can opt out at any time using in-message controls or by contacting us (see Section 11).

7) Security

We apply administrative, technical and organisational measures appropriate to the risk, and we align our program to recognised standards and guidance (e.g., ISO 27001, ACSC Essential Eight, CPS 234 where applicable). No method of transmission or storage is 100% secure, but we work to protect confidentiality, integrity and availability. w-services.com.au

8) Retention

We keep personal information only as long as needed for the purposes in this Policy (or longer if required by law, tax, or to establish/defend legal claims). When no longer needed, we take reasonable steps to de-identify or securely delete it.

9) Your rights

Under Australian privacy law you can request:

• Access to the personal information we hold about you;
• Correction of inaccurate, out-of-date or incomplete information;
• Complaint handling about how we've managed your personal information.

To exercise your rights, contact us (see Section 11).

10) Children

Our website and services are designed for business use and not for children under 18.

11) How to contact us

12) Complaints

If you think we've breached the APPs, please contact us first. You can also contact the Office of the Australian Information Commissioner (OAIC) for guidance or to lodge a complaint. w-services.com.au

13) Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest version. Material changes will be posted on this page.